Canadian Utilities

Privacy

Canadian Utilities Limited is committed to respecting the privacy of the personal information of the individuals with whom we interact. We have developed this Website Privacy Commitment to describe our privacy policies and practices and how we collect, use and disclose the personal information of those individuals who visit our website. We have developed other documents that describe our privacy policies and practices with respect to our employees and with respect to our customers, suppliers and other parties with whom we interact. Read our Privacy Commitment to learn more about our privacy policies and practices.

What is Personal Information?

Personal information means information about an identifiable individual. Personal information does not include business contact information (such as an individual's name, title, business address, business phone and fax number) when such information is collected, used or disclosed for the purpose of business communications.

What Personal Information Do We Collect?

You can visit our website without telling us who you are or revealing any information about yourself, including your e-mail address. Our web server, host and tools (such as Google Analytics) may collect information related to your visit to our website, including the IP address and domain used to access our website, the date, time and duration of your visit, the type and version of your browser, the website you came from to access our website, the page you entered and exited at, any website page that is viewed by that IP address and what country you are from. We use this information for statistical, reporting and maintenance purposes. For example, we use this information to monitor our website’s performance (such as number of visits, average time spent, page views), to enhance and customize your experience within our website and for our business purposes such as working to continually upgrade our website.

In addition, we collect the personal information that you submit to our website, such as your name, address and any other contact or other information that you choose to provide by:

  • using the "contact us" portion of this website;
  • applying for a position with Canadian Utilities Limited through this website;
  • by corresponding with a representative of Canadian Utilities Limited via e-mail using the hyperlinks created for that purpose; or
  • other collection / interactive activities

 

Where you request information from us, we may use the email address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (by using the “contact us” button on the website to inform us of your request).

How Do We Use Cookies?

When you visit the website, we place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows our website to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the website so that we can better understand your use of our website so that we can customize and tailor the website to better meet your needs.

Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (1) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on your hard drive. It should be noted that if you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you may not be able to gain access to all of the content and facilities in those websites.

How do we use Web Tools?

We may use certain web tools in the development, maintenance and enhancement of our website. For example, we may use certain Google Analytic and Advertising features, including:

  • Remarketing with Google Analytics to serve relevant ads to website visitors across the Internet;
  • Google Display Network Impression Reporting; and
  • Google Analytics Demographics and Interest Reporting.

You may opt out of Google's use of cookies by visiting Google's Ads Settings. You may also seek to opt out of certain other third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

To learn more about Google Analytics, please visit their website at www.google.com/analytics.

Why Do We Collect, Use, and Disclose Personal Information?

The personal information collected is used and disclosed for our business purposes.

Your personal information is shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you. In addition, personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of Canadian Utilities Limited.

For example, our affiliates, Wipro Solutions Canada Limited, Microsoft and Salesforce.com may provide certain information technology and data processing services to us from time to time so that we may operate our business, and as result, your personal information may be collected, used, processed, stored or disclosed in Canada, United States of America, India and Australia.

We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

How is Your Personal Information Protected?

Canadian Utilities Limited endeavours to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure.

Unfortunately, data transmissions over the Internet cannot be guaranteed 100 per cent secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.

The security of your personal information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

What about Links to other Websites?

Our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Canadian Utilities Limited is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.

Updating and Accessing Your Personal Information

It is important that the information contained in our records is both accurate and current. If you have any questions or would like to update or access your personal information, please contact us (by using the "contact us" button on the web site).

Inquiries or Concerns?

For more information, or if you have questions or concerns about our Privacy Commitments, please contact one of our Privacy Officers:

Deanna Girard
Chief Privacy Officer, ATCO Ltd.
T. 403-245-7667

Krista Dungey
Privacy Officer, ATCOenergy
T. 403-727-2713

Michele Whelan
Privacy Officer, Gas and Electricity
T. 403-209-6901

Amy Stanley
Privacy Officer, ATCO Australia
T. 61 8 6163 5409

Alejandra Mendez
Privacy Officer, ATCO Mexico
T. 555-249-2767

By using our website, we assume that you have consented, when your consent is required by law, to the collection, use and disclosure of your personal information as explained within this Privacy Commitment.

Interpretation of this Privacy Commitment

This Website Privacy Commitment includes examples but is not intended to be restricted in its application to such examples, therefore where the word 'including' is used, it shall mean 'including without limitation'. This Website Privacy Commitment is subject to Canadian Utilities Limited's privacy policies and practices and is not intended to modify such policies and practices or to create new rights or obligations not contained within such policies and practices. This Website Privacy Commitment only applies in respect of those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable. In this document, "Canadian Utilities Limited", "we", "our" and "us" refers to Canadian Utilities Limited.